Shipping policy

Brilliant Lash Pro is not responsible for lost or stolen packages, please track your package and try to be as available as possible when your order is supposed to arrive.

Once you have received your shipping confirmation, USPS or your shipping provider will have the most current information regarding your package. We offer shipping methods with package insurance through USPS and UPS, we recommend picking one of these options if you will not be home at the time of delivery.

For international orders Brilliant Lash Pro is not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

If you have any questions, reply to this email or contact us at support@brilliantlashpro.com